Training

Sales Service Training

Making existing customers happy can help you sell more than finding new customers. An unhappy customer can share their opinions with the masses through social media and the web and negatively affect your business. That’s why Sales Service Training for your team is vital to keeping up to date with the subtleties in maintaining excellent customer experience. We customise our training modules for each client’s needs that will cultivate a customer-centric culture. We emphasise the skills and attitude required for frontline associates and call centre personnel to develop effective relationships with customers thereby ensuring their advocacy and loyalty to your brand.

How You Will Benefit

Uncover your Customer’s needs
Rapport Building with your customers
Creating Magic Moments for Clients
Transform Objections into Yes
Subliminally Persuasive Techniques
Creating a homey sales team

Target Participants

Management Team
Sales Team
Front-line Associates

Communication and Presentation Training

Whether you're giving a sales talk, rolling out a product, pitching new business, speaking to investors at your annual meeting, or laying out your strategy to your team, your business success depends upon high-caliber presentations and communication. Good communication skills reflect in all facets of workplace interactions and are the foundation to any successful business exchange. Audiences respond best to speakers who use all of their communication tools to gain influence. Communication skill includes verbal communication, writing and presentations, and non-verbal communication. These are all tools our trainings can help you sharpen your skills.

How You Will Benefit

Develop behaviours that convey professionalism
Organise and frame responses using mental templates
Use in-the-moment strategies to organise your thinking
Integrate impactful nonverbal delivery behaviours into your communications
Impactful presentations to engage and motivate
Increase team members’ involvement and motivation

Target Participants

Management Team
Sales Team
Front-line Associates

Leadership and Team Building Training

There is a difference between being a leader and being a manager, but the best managers are also great leaders who motivate and engage others, connecting people with vision. Identify which leadership strengths your associates already have and let us work with your teams to strengthen their core leadership skills that will also help them identify ways they can continue to improve over time.

How You Will Benefit

Create climate of trust in your team and department
Know and develop our own strengths to reach team goals
Improve team performance
Develop a 360 degrees win-win relationship
Effectively communicate to Millennials
Learn techniques for dealing with difficult situations

Target Participants

Management Team
Sales Team
Front-line Associates

Tools in our Toolbox

DiSC
Strengthsfinder
NLP Techniques